Support Engineer – Power Apps, Power Automate

• Provide technical support for Microsoft Power Apps and Power Automate
• Diagnose, reproduce, resolve, and document customer issues
• Troubleshoot Canvas and Model-Driven Apps, including formula/expression errors, delegation warnings, control behaviour, performance, and load-time issues
• Resolve data source and connector issues, including authentication, refresh failures, connector limits, and throttling
• Troubleshoot Dataverse tables, columns, relationships, security roles, permissions, and business rules
• Handle environment and ALM issues, including solution imports, managed/unmanaged solutions, environment variables, and deployment failures
• Support licensing and entitlement queries, including premium connector requirements
• Troubleshoot Power Automate Cloud Flow failures, triggers, run-history errors, expressions, dynamic content, loops, and concurrency
• Support Power Automate Desktop/RPA issues, including machine registration, unattended runs, credentials, and gateway problems
• Troubleshoot Approvals, scheduled flows, and integrations with Teams, SharePoint, Outlook, and Dataverse
• Handle throttling, API limits, retry policies, performance issues, DLP policy blocks, and governance-related failures
• Reproduce reported issues before confirming resolutions
• Provide customer-facing updates and case documentation
• Escalate out-of-scope cases with complete troubleshooting evidence
• Contribute reusable solutions to the knowledge base
• Maintain response time, resolution quality, SLA, and customer satisfaction standards
• Stay logged in, available, and actively handling cases throughout committed shifts

• Hands-on experience building and supporting Power Apps, including Canvas and Model-Driven Apps
• Strong practical experience with Power Automate flows
• Working knowledge of Dataverse, connectors, environments, and Power Platform security
• Ability to troubleshoot using error messages, logs, telemetry, and flow run history
• Strong written and verbal English communication skills
• Customer-focused approach with strong problem-solving and case ownership
• Reliable high-speed internet, working system, and a quiet workspace
• Willingness to complete BGV, NDA, and client security/data-handling requirements
• Microsoft certifications PL-100, PL-200, PL-400, or PL-600 preferred
• Experience in customer-facing technical support/service desk environments preferred
• Experience working with SLAs and enterprise support cases preferred
• Exposure to Power BI, Azure, SharePoint, or Dynamics 365 preferred
• Additional language proficiency apart from English preferred

• Flexible selection of available 8-hour shift blocks
• Pay-per-ticket compensation based on ticket complexity and successful resolution
• Flexible working window across different time zones
• Remote / work-from-home arrangement
• Client-specific process and technical training
• Required assessment or certification opportunities
• No employment benefits are included