Administrative Assistant

• Enter and maintain data in the Caliber property management system
• Update and maintain management reports, tracking active projects and open items across the portfolio
• Track ongoing projects and flag items requiring follow-up or escalation
• Upload documents to management portals and maintain organized digital records
• Update homeowner and contact information, including email addresses and communication preferences
• Support managers with administrative tasks while they are traveling
• Handle a high volume of inbound phone calls, particularly during quarterly billing cycles
• Respond to payment, account, amenity access, and general community inquiries
• Respond to email inquiries and route questions to the appropriate manager
• Provide accurate, helpful, and patient communication to homeowners

• Strong administrative and organizational skills with high attention to detail
• Excellent phone manner and verbal communication skills; comfortable handling a large volume of calls with professionalism and composure
• Clear and professional written communication for email correspondence
• Proficiency with standard computer applications and comfort learning new property management systems
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Reliable, punctual, and self-directed with the ability to work independently
• Prior experience in property management, HOA administration, or a similar customer-facing administrative role (preferred)
• Familiarity with Caliber or similar property management software (preferred)
• Experience with basic accounting support tasks, such as account reconciliation or billing follow-up (preferred)