Virtual Medical Receptionist – Charm EHR Exp Preferred

• Answer incoming patient calls, take thorough messages, make outbound follow-up calls, and handle general inquiries
• Book, confirm, reschedule, and optimize patient appointments in Charm EHR
• Manage Charm EHR inbox queues and process patient portal messages
• Organize patient records and provide administrative support
• Manage provider calendars, fill cancellation slots, track patient follow-ups, and prevent schedule gaps
• Answer non-clinical administrative inquiries and route clinical tasks to providers
• Perform appointment confirmation calls, return missed calls, and deliver follow-up reminder messages

• Direct, recent hands-on experience using Charm EHR for patient scheduling and front-office administration
• Flawless, accent-free spoken English with high articulation and a cheerful, articulate tone
• Naturally friendly, bubbly, warm, and confident demeanor over the phone
• Proven experience in medical reception, appointment scheduling, and patient messaging
• Quiet, private, HIPAA-compliant home workspace
• Reliable PC/Mac
• High-speed primary internet
• Backup power/internet
• Noise-canceling USB headset