Client Delivery Operations Manager

• Own the daily operational management of Wing's active pipeline
• Maintain visibility across every account and requirement from Sales handoff through successful launch
• Ensure each pipeline item has a clear status, owner, next action, and expected completion date
• Monitor stalled, delayed, blocked, or at-risk accounts and proactively follow up with responsible teams
• Conduct daily pipeline health reviews and identify aging accounts, capacity issues, and process bottlenecks
• Coordinate cross-functionally with Sales, Customer Success, Talent Acquisition, Staffing, Onboarding, Training, Operations, Product, Finance, and support teams
• Review newly closed accounts and validate operational requirements, staffing needs, timelines, and special conditions
• Monitor recruitment and staffing progress, candidate availability, interviews, selections, replacements, and pending decisions
• Track client decisions and coordinate interventions when client responsiveness delays fulfillment
• Monitor onboarding and launch readiness, including staffing, documentation, equipment, access, training, schedules, and client requirements
• Serve as the first operational escalation point for pipeline-related issues and monitor resolution
• Establish and enforce pipeline SLAs and hold stakeholders accountable for overdue actions
• Produce weekly and monthly pipeline health reports with recommendations and required leadership actions
• Evaluate pipeline workflows, identify inefficiencies, recommend automation, improve CRM architecture, and standardize handoffs
• Serve as Chief of Staff and trusted advisor to the CEO, supporting strategy, financial modeling, business analysis, scheduling, communications, and cross-functional initiatives

• Strong experience in operations, program management, revenue operations, staffing operations, customer success operations, or similar environments
• Demonstrated ability to manage complex workflows involving multiple departments
• Strong analytical and problem-solving skills
• Comfortable working with high-volume operational pipelines
• Strong understanding of SLAs, workflow management, escalation management, and process optimization
• Excellent stakeholder management and follow-through
• Ability to challenge teams constructively and drive accountability
• Strong written and verbal communication
• Experience using CRM, project management, reporting, and workflow management platforms
• Ability to interpret operational data and convert findings into actionable recommendations
• Able to travel to the Philippines as required
• Experience in BPO, outsourcing, staffing, recruitment, SaaS, or service-based organizations preferred
• Experience managing client implementation or fulfillment pipelines preferred
• Experience working across Sales, Recruitment, Customer Success, and Operations preferred
• Familiarity with HubSpot, ClickUp, Power BI, or similar systems preferred
• Experience designing SLAs, dashboards, workflow automation, or operational governance preferred
• Mastery of Excel, including advanced functions, pivot tables, macros, and financial modeling techniques
• Deep understanding of business operations and financial management
• Proficiency with modern tech tools and project management software
• Prior experience in a high-growth startup environment or similar fast-paced setting
• Willingness to work non-traditional hours

• Competitive compensation package and benefits
• Flexible, remote work arrangement
• Work-life balance support
• Substantial salary appraisal after 12 months
• Direct collaboration with the CEO and senior leadership
• Challenging, dynamic role in a fast-growing multinational company