IT Support Specialist – Junior, 2nd Level – Hosting

• Handle Level 2 support tickets
• Isolate web stack issues
• Troubleshoot email deliverability
• Resolve configuration issues in hosting environments
• Perform system-level backup and restore operations
• Identify root causes, implement controlled fixes, and document the results
• Carry out standard changes such as restores, configuration adjustments, and monitoring follow-ups
• Escalate more complex cases to specialists with relevant logs, tests, and clear scope definition
• Convert recurring issues into runbooks and checklists

• Linux systems operations: confident with the shell, able to understand services and logs, and make controlled configuration changes
• Experience with web servers (e.g., NGINX, Apache), PHP runtimes (e.g., PHP-FPM), databases (e.g., MySQL, MariaDB), and common mail server setups
• Hosting fundamentals: DNS, SSL/TLS, domain management, and common access and recovery methods (rescue systems, console, IPMI)
• Understanding of the differences between shared hosting, VPS, and dedicated servers
• Structured, systematic troubleshooting and documentation skills
• Good German and technical English
• Clear and dependable communication with customers and within the team
• Nice to have: hosting control panels (e.g., Plesk), virtualization (e.g., KVM, Proxmox), monitoring (e.g., checkmk, Grafana), Ansible/shell scripting, and Windows/AD basics

• 100% remote
• Freedom to choose your hardware
• Home office allowance
• 30 days of annual leave
• Professional development opportunities
• Support for career development toward systems administration, networking, or software development
• Small team with visible ownership and responsibility