People Operations Manager

• Coordinate contracts, payroll information, employee records, employment changes, onboarding paperwork and exits
• Work with Finance and other teams to complete tasks accurately and on time
• Support managers with formal warnings, performance improvement plans (PIPs) and exits
• Prepare and track performance-procedure documents, deadlines, checkpoints and approvals
• Connect Recruitment, Sales, Operations and HR information to track new-hire progress
• Monitor onboarding, first months of production, retention, early departures and differences between offices
• Fix repetitive administrative problems
• Establish simple workflows and checklists
• Automate tasks where practical
• Provide the CEO with visibility into people-related trends and issues
• Partner with Heads of Sales Offices, Team Leaders, Recruitment, Operations, Data and Finance

• Around 5+ years of hands-on HR Operations, People Operations or similar experience
• Experience in a growing organization with regular hiring, onboarding and employee departures
• Practical knowledge of contracts, payroll coordination, employee records and offboarding
• Direct experience supporting formal warnings, PIPs or comparable performance procedures
• Strong organization skills and attention to detail
• Confidence to follow up with busy managers
• Comfort working with spreadsheets, HR systems and employee data
• Examples of personally improved or automated processes
• Strong written and spoken English
• Sound judgment and discretion
• Experience in fast-growing technology, fintech, customer operations, BPO or contact centers is a plus
• Experience supporting remote teams is useful

• Opportunity to build and improve how a growing travel-tech business operates
• Work directly reducing friction for employees and managers
• Opportunity to improve the reliability of important procedures
• Opportunity to give leaders better visibility into team growth