Operations & Customer Service Representative

• Serve as a primary point of contact for customers regarding orders, shipments, inventory, and warehouse activity
• Monitor inbound and outbound shipments and provide timely status updates
• Coordinate with warehouse personnel to ensure orders are received, processed, picked, staged, and shipped accurately
• Enter and maintain customer orders and shipment information in warehouse and transportation systems
• Schedule and coordinate pickup and delivery appointments with customers and carriers
• Track shipments and proactively communicate delays, exceptions, or operational issues
• Respond to customer questions through phone, email, and internal communication platforms
• Assist with inventory inquiries, order discrepancies, damaged freight, and missing product
• Review shipping and receiving documentation for accuracy
• Maintain accurate notes and records for customer accounts and operational activities
• Work closely with warehouse supervisors, transportation teams, and customer service representatives to resolve issues quickly
• Assist with daily reporting and other administrative or operational tasks as needed

• High school diploma or equivalent required; college degree preferred but not required
• Entry-level candidates are encouraged to apply
• Strong written and verbal communication skills
• Customer-focused with a professional and positive attitude
• Strong organizational skills and attention to detail
• Ability to prioritize multiple tasks in a fast-paced environment
• Comfortable using computers, email, Microsoft Office, and learning new software
• Ability to communicate effectively with customers, warehouse employees, drivers, and internal teams
• Willingness to learn warehousing, transportation, inventory, and supply-chain processes
• Previous customer service, administrative, warehouse, transportation, or logistics experience is preferred/helpful but not required
• Familiarity with a Warehouse Management System (WMS) or Transportation Management System (TMS) preferred
• Basic understanding of shipping, receiving, inventory, BOLs, PODs, and freight terminology preferred
• Experience communicating with truck drivers or transportation carriers is a plus
• Ability to learn quickly
• Must be able to work assigned shifts in CST

• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team
• Training will be provided