Level 1 Help Desk Technician

• Provide first-level technical support for hardware, software, and account-related issues
• Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues
• Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks
• Escalate advanced technical issues to senior IT staff when necessary
• Document tickets, troubleshooting steps, and resolutions accurately
• Assist with workstation setup, device imaging, inventory tracking, and equipment deployment
• Support remote employees using remote access and support tools
• Maintain awareness of HIPAA and security best practices when handling systems and user data
• Deliver excellent customer service and maintain professionalism during high-pressure situations
• Help improve onboarding, documentation, and operational efficiency
• Contribute positively to company culture and team collaboration

• 1–3 years of prior IT help desk or technical support experience
• Experience supporting Microsoft 365 environments
• Familiarity with Windows and macOS troubleshooting
• Basic understanding of networking concepts, VPNs, printers, and endpoint devices
• Strong communication and organizational skills
• Ability to prioritize tasks and manage multiple requests simultaneously
• Experience with ticketing systems and remote support tools preferred
• Experience in healthcare or medical billing environments preferred
• Familiarity with HIPAA-compliant environments preferred
• Exposure to Microsoft Entra ID, Intune, Huntress, ScreenConnect, or similar platforms preferred
• CompTIA A+, Network+, or equivalent certifications preferred

• Work-from-home arrangement
• Continuing education support and funding
• Charitable donation matching
• Remote happy hours
• Book club
• Goofy team activities
• Work-life balance culture