Customer Account Management

• Discuss strategies with clients based on marketing and promotional activities that drive consumers to shop online and/or in-store.
• Manage client expectations and oversee website changes to align clients' websites with their overall business strategy.
• Communicate routinely and in a timely manner with clients via emails, phone calls, voicemails, and meeting coordination.
• Participate in and lead webinars and conference calls with clients and field representatives as needed.
• Help determine promotional content and coordinate website/digital changes.
• Conduct monthly website reviews with clients and track progress on jointly established priorities.
• Train and assist clients on using products and tools to maximize business value.
• Manage requests to resolve website technical issues and escalate issues to appropriate departments.
• Solicit in-market retailer feedback to inform the product development roadmap.

• Bachelor's degree
• 3-5 years of Account Management and Marketing related experience; Agency experience is preferred.
• Excellent interpersonal communication, collaboration, and solution-building skills.
• Excellent presentation, verbal, written, and organizational skills.
• Highly organized and strong attention to detail; ability to maintain accuracy while working on multiple customer initiatives at the same time.
• Ability to learn and work in a fast-paced, high-volume, and deadline-driven environment.
• Strong aptitude for and knowledge of project and time management.
• Ability to find solutions and provide effective alternatives when needed.
• Understanding of advertising, digital marketing, social media, creative services, production, retail, and e-commerce.
• Passion for customer service, bringing empathy and compassion to clients.
• Ability to think critically and solve complex problems.
• Experience with Google Analytics.
• Experience with HTML, CSS, and/or Java is preferred.
• Must submit resumes in English.