NOC Engineer

• Perform recurring backup health checks across multiple client environments using Veeam, Azure Backup, and Datto solutions
• Review backup job histories, investigate warning indicators, and identify failed or incomplete backup operations
• Monitor backup repository capacity, recovery points, and offsite storage availability
• Conduct file-level test restores from local and offsite backups
• Perform Azure Backup recovery tests and remove temporary recovery resources afterward
• Review backup configurations to confirm required servers, resources, and workloads remain protected
• Carry out backup solution reviews and maintain accurate backup documentation
• Monitor Datto BCDR and SaaS Protection consoles, recording and escalating identified issues
• Complete additional backup verification activities, including chain integrity checks
• Review automated patch compliance tickets generated through Datto RMM
• Investigate patching failures and confirm reported issues on affected devices
• Perform approved remediation activities, including restarting patch jobs, resolving failed updates, and coordinating authorized reboots
• Validate successful patch installation and device compliance through Datto RMM
• Capture supporting evidence and attach it to relevant tickets
• Document remediation steps, outcomes, and unresolved issues
• Escalate recurring patch failures, unresponsive devices, or incidents requiring advanced troubleshooting
• Perform recurring infrastructure health checks and first-line operational tasks using established monitoring and management tools
• Follow documented checklists and standard operating procedures
• Identify operational risks, abnormalities, and infrastructure issues requiring further investigation
• Support additional routine monitoring and maintenance tasks as operational requirements evolve
• Carry out approved troubleshooting within defined technical and security boundaries
• Escalate failed backup restores, missing recovery points, inaccessible repositories, and persistent backup failures
• Create detailed escalation tickets with error messages, screenshots, troubleshooting history, and verification results
• Maintain accurate ticket records and clear pass/fail outcomes
• Update technical documentation and record and close operational tasks
• Collaborate with internal technical teams to facilitate incident resolution
• Investigate backup failures involving repository capacity, Veeam backup locks, and Azure agent connectivity
• Perform approved first-line troubleshooting and escalate unresolved issues

• Hands-on experience with Veeam Backup & Replication, including backup monitoring, file-level recovery, repository management, and capacity checks
• Practical knowledge of Azure Backup, Recovery Services vaults, and file recovery from restore points
• Experience reviewing backup histories, identifying failures, validating backup integrity, and performing test restores
• Familiarity with Datto BCDR and SaaS Protection platforms
• Proven experience using Datto RMM for endpoint monitoring, patch deployment, compliance verification, and remediation
• Ability to investigate failed Windows updates, troubleshoot patching issues, and verify successful remediation
• Understanding of Windows Server and workstation administration, including system update and reboot-related troubleshooting
• Basic PowerShell scripting knowledge would be advantageous
• Experience working within an MSP or structured IT operations environment
• Strong understanding of ticketing systems, technical documentation, and checklist-driven processes
• Ability to maintain accurate records, capture supporting screenshots, and document remediation outcomes
• Clear written English communication skills
• Strong attention to detail, problem-solving abilities, and sound judgment regarding incident escalation
• Ability to work independently with minimal supervision while following established operational and security procedures
• Understanding of multi-factor authentication, least-privilege access, and secure remote administration
• Awareness of data protection requirements and appropriate handling of confidential client information
• Ability to follow approved change management procedures and maintain secure access practices

• Get paid in Australian Dollars
• Medical insurance from day one for you + spouse (or parents if unmarried)
• Generous OPD coverage from doctor visits to all your medical needs
• Home office setup allowance
• Internet allowance
• Gym & wellness allowance
• Regular team events & engagement activities
• Diji Assist mental health & counseling support
• Reimbursement for industry certifications
• Open-door culture
• Flexible work – home or office
• Rewards & recognition
• Christmas and financial year-end parties