Warranty Coordinator

• Input, verify, coordinate, and maintain warranty claim information in a database
• Evaluate each claim for accuracy and validity
• Respond to dealer requests regarding warranty reconciliations, warranty terms, and basic troubleshooting on warranty component replacement/repairs
• Respond promptly and professionally to warranty inquiries via email
• Investigate and resolve claim issues according to established warranty policies and business practices
• Use data mining and analysis to explore historical data and discover patterns supporting the adequacy of returns
• Escalate warranty claim-related issues requiring management review or input
• Enter hard copy warranty claim information into the Warranty Database
• Report to the US Supervisor, Warranty Service
• Perform other duties as assigned

• At least two years’ related experience and/or training in a customer service environment, or equivalent combination of education and experience
• Must have bachelor’s degree
• Excellent English communication skills, both verbal and written
• Strong communication experience with international teams, including virtual collaboration tools, cross-time-zone and best communication practices
• Well-versed with remote working protocols/etiquettes
• Ability to use a computer for 8.5 hours per day
• Ability to use MS Office applications: Outlook, MS Teams, Excel, Word, and PowerPoint
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
• Ability to compose professional correspondence and speak clearly using proper phone etiquette
• Experience in MS Office and ability to use Warranty Database and Navision
• Accurate and fast alphanumeric data entry skills and 10-key pad proficiency
• Attention to detail
• Minimum broadband speed of 30 MBPS using Jio, Tata, Airtel, or Hathway Fiber
• Quiet and dedicated home office environment accommodating two monitors and one laptop
• Must ensure safe and secure setup and usage of company-provided IT assets

• All necessary equipment, including one/two monitors, one laptop, and supporting accessories, will be provided by the company
• Permanent remote work
• Dedicated home office setup support
• Broadband availability requirement with national service providers
• Skill assessment opportunity/process information