EDI Coordinator

• Manage and monitor purchase orders received through EDI
• Troubleshoot EDI and purchase order issues
• Investigate incorrect pricing, failed transactions and other processing issues
• Work directly with SPS Commerce to resolve EDI issues
• Assist with setting up EDI connections for new retail customers
• Ensure orders successfully flow between customer and internal systems
• Maintain accurate records of EDI activity and purchase orders
• Prepare and update customer coffee reports
• Work with large datasets and spreadsheets to ensure reporting accuracy
• Identify opportunities to improve and automate reporting processes
• Work closely with internal operations, finance and customer support teams
• Communicate effectively through email, phone and Microsoft Teams
• Take ownership of issues and follow them through to resolution

• Previous experience working with EDI systems
• Experience processing and troubleshooting purchase orders
• Experience with SPS Commerce or a similar EDI provider
• Strong Excel skills
• Experience working with detailed reports and large datasets
• Strong attention to detail and accuracy
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and take ownership of tasks
• Strong written and spoken English
• Comfortable communicating with internal teams and external service providers
• Experience with Sage is highly desirable
• Familiarity with AI tools such as ChatGPT or Claude would be an advantage

• Part-time with potential to increase to full-time
• Working hours aligned with US business hours