Junior Support Analyst

• Provide Level 1 technical support by phone, chat, email, or in person, recording tickets in ITSM tools
• Diagnose and perform basic maintenance on desktops, laptops, printers, and peripherals
• Install and configure operating systems, productivity tools, and corporate software
• Reset passwords, create users in Active Directory (AD), and configure email accounts
• Assist with configuring Wi-Fi networks, VPNs, and basic structured cabling
• Keep the knowledge base up to date by documenting technical procedures and solutions to recurring issues
• Prioritize tickets according to defined service levels (SLAs) and monitor their resolution
• Advise users on the proper use of technology resources and IT best practices

• High school diploma
• Technical education or a college degree is a plus
• Previous experience in a similar role

• Meal voucher or food allowance
• Discounts on courses, universities, and language institutions
• Stefanini Academy — a platform offering free, up-to-date online courses with certificates
• Mentoring
• Discount club for medical consultations and exams
• Health insurance
• Dental insurance
• Benefits and discounts at leading establishments
• Travel club
• Pet care benefits