Implementation Consultant

• Engage directly with customers individually or as part of the sales team
• Oversee and advise on implementation of customers’ Upshop platform
• Develop solution architectures and implementation recommendations
• Act as a trusted advisor to customer executive leadership
• Extract business requirements and translate them into well-architected recommendations
• Develop future-state guidance and roadmaps
• Leverage best practices and solutions to reduce implementation risk
• Decompose future-state goals into actionable execution plans
• Collaborate with product and engineering teams to align customers with Upshop goals
• Serve as subject matter expert on Upshop’s Customer Journey and platforms
• Attend weekly team meetings, onsite team workshops, sales events, and trade shows as scheduled
• Stay current on industry trends, product enhancements, internal learning, and competitive intelligence
• Maintain demo environment scenarios
• Partner with sales to understand customer requirements and challenges
• Gather information to address needs and gaps
• Help build business cases and potential ROI analyses
• Recommend designs/configurations aligned with customer objectives
• Demo compelling solutions and present desired future states with measurable outcomes
• Lead and document discovery sessions and advise customers on implementation best practices
• Present solution visions that drive adoption and growth
• Assist with scoping SOWs and draft SOW deliverables
• Lead scoping calls and recommend scope to customers and the revenue team
• Ensure solutions are correctly implemented with internal and customer teams
• Provide guidance throughout the sales process
• Provide detailed handoffs to Project Teams and Customer Success Managers

• Ability to explain complex concepts clearly and understandably
• Excellent presentation and communication skills, including software demonstrations and communicating product value
• Aptitude for finding solutions to meet customer needs based on Upshop modules
• Ability to collaborate with customers and internal teams
• Customer-focused approach to understanding and addressing customer needs
• 3+ years of relevant solutions or sales consulting experience
• Experience in a retail operation, presales, or implementation consulting role at a SaaS company managing large enterprise customers
• Experience in customer support, including PowerPoint presentations, RFP responses, scripted and unscripted demos, business case development, leading discovery design sessions and/or implementation
• In-depth understanding of multiple retail enterprise solutions, especially POS, OMS, Sales Audit, CRM/Loyalty, Merchandising, Allocation & Replenishment, and Analytics
• Familiarity with CRM, Marketing Automation, Business Intelligence, and Social Media
• Remote meeting camera mandatory

• Work From Home
• Up to 30% Travel Required (Mostly Air Travel)
• Base Salary + Commission