L2 Backend Developer, Support Engineer

• Provide technical support via calls, chats and emails
• Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka
• Provide L2 technical support to customers during incidents via Zoho Desk
• Own escalated technical issues from investigation through resolution
• Analyze and diagnose technical issues of varying complexity
• Guide customer technical teams in collecting diagnostic data for complex cases
• Collaborate with L1 support, customer IT teams, and internal developers
• Communicate internally via Slack and manage tasks in JIRA
• Troubleshoot system issues across on-premise setups, including load balancers, clustering, and queues

• Excellent English skills (at least C1 for both spoken and written)
• 2+ years of experience in backend software development
• Proficiency in Java, Spring Boot, and MongoDB
• Strong problem-solving skills and ability to guide customers through troubleshooting
• Understanding of on-premise IT infrastructure, including load balancers, queues, and clustering
• Ability to work independently and handle L2 support tickets as needed
• Positive, proactive and responsible attitude
• Personal computer with at least 8Gb of RAM
• Stable internet connection with minimum 45 Mbps download and 20 Mbps upload
• Experience with Kafka framework and Groovy scripting is a plus
• Knowledge of Kubernetes, OpenShift, or other containerized environments is a plus
• Experience in performance tuning is a plus
• Understanding of financial sector derivatives is a plus

• Fixed schedule: Monday–Friday, 1 AM - 9AM UTC
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements
• Potential benefits and conditions vary by engagement terms; contractors may not be eligible for all employee benefits
• Specific compensation, benefits, and work conditions defined in the agreement if selected