Senior Administrator, Payroll

• Deliver accurate, timely payroll processing and administration for assigned hotel portfolios.
• Process and validate weekly, biweekly, semi-monthly, and off-cycle payrolls for multiple Sonesta properties and company codes.
• Ensure accurate and timely payment of wages, deductions, bonuses, tips, service charges, and adjustments.
• Review and validate employee timecards, overtime, PTO, holiday pay, and other pay rules using ADP Workforce Manager.
• Identify and resolve missing punches, unapproved timecards, and payroll exceptions.
• Upload and monitor garnishments, child support orders, tax levies, and payroll tax-related activities through ADP SmartCompliance.
• Research and resolve payroll inquiries from employees, hotel management, HR, and Finance.
• Manage assigned AYS service tickets from receipt through resolution while maintaining professional communication and confidentiality.
• Review new hires, terminations, transfers, compensation changes, and employee data received through Workday and other integrated systems.
• Process authorized payroll corrections and adjustments.
• Prepare payroll reports and maintain accurate, audit-ready documentation.
• Support quarterly and year-end activities.
• Contribute to process improvements, SOP development, cross-training, and payroll system enhancements.
• Collaborate with U.S.-based Payroll Leadership, offshore team members, and hotel properties to meet payroll deadlines, resolve issues, support operational continuity, and escalate complex or high-risk matters.

• At least 3 years of hands-on payroll administration experience, including pay-cycle processing, adjustments and reconciliation.
• Practical experience with ADP; familiarity with ADP Workforce Now or ADP eTime is sufficient. Both are not required.
• Knowledge of payroll cycles, employee status changes, time records, wage and tax controls, and accurate payroll reporting.
• Strong Excel, analytical accuracy, confidentiality and clear communication with employees and business partners.
• U.S. multi-state or multi-location payroll processing experience.
• Nice to have: Union payroll processing and experience handling complex pay exceptions.
• Nice to have: Exposure to ADP SmartCompliance, Workday, hospitality tips/service charges or off-cycle payroll processing.
• Nice to have: Payroll issue escalation, peer training, or process improvement experience.

• Work from home
• U.S. corporate holiday calendar