Clinician Onboarding Specialist

• Lead three-hour live onboarding calls with newly hired clinicians via video conference
• Walk clinicians through the EHR platform, including workflows, documentation, scheduling, and platform navigation
• Guide clinicians through payroll system setup and timesheet entry in Rippling or a comparable platform
• Keep large clinician cohorts engaged, focused, and confident throughout onboarding sessions
• Answer technical and process-related questions live
• Prepare materials, presentations, and platform setups before each session
• Coordinate participant lists, calendar invites, and pre-call communications
• Respond to post-onboarding clinician questions via email or messaging
• Track outstanding questions and ensure complete responses
• Escalate complex or clinical questions to the appropriate internal team member
• Identify recurring questions and onboarding friction points
• Document issues and contribute to improving onboarding materials, scripts, and workflows

• Strong written and verbal English communication skills with a clear, professional, and warm delivery
• Healthcare experience, ideally in behavioral health, therapy, or clinical support
• Comfort navigating and presenting EHR platforms on live screen-share calls; familiarity with Tebra is a strong plus
• Experience walking clinicians or staff through onboarding processes, including healthcare guidelines, policies, and platform navigation
• Familiarity with payroll systems such as Rippling, Gusto, or similar; Rippling experience is preferred
• Strong energy and presence on live video calls, with the ability to keep a large group engaged across an extended session
• Proficient with Google Workspace, Notion, Airtable, and similar productivity and collaboration tools
• Well-organized and self-directed, with the ability to manage preparation, execution, and follow-up across multiple onboarding cohorts simultaneously
• Available Monday through Friday, 9 AM to 5 PM Pacific Time
• Updated resume required
• Short Loom video (1 to 2 minutes) introducing yourself and describing healthcare onboarding or clinical support experience required for advancement

• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• Paid in USD, bi-monthly (every 15th and 30th)
• Direct, long-term role with real impact on clinician experience and operational quality