Accounting & Operations Support Specialist

• Become the product and business expert for clients using Pennylane
• Act as a liaison between business leaders, in-house accountants, and accounting firms
• Understand and investigate issues encountered by users
• Provide answers or solutions and escalate issues to the technical teams when necessary
• Help accountants import their data into Pennylane to facilitate migration
• Continuously build knowledge of the product, the company, and its departments
• Receive, qualify, and resolve accounting-related requests
• Track tickets through to complete resolution
• Handle increasingly complex customer requests
• Create and update customer support resources
• Share accounting knowledge and hands-on experience with colleagues
• Relay well-founded customer feedback to the product teams
• Identify areas for improvement and lead improvement projects

• Accounting qualification: BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management
• At least 3 years of experience in an accounting firm, ideally including at least three tax-year-end periods
• Direct experience working with a business owner is a plus
• Interest in innovative tools and new technologies
• Self-motivated, with the ability to solve problems independently
• Professional proficiency in English
• Strong written communication skills and the ability to explain concepts clearly to users
• Ability to understand and respond to customer needs while providing excellent service
• Ability to work independently and as part of a team
• Flexibility in adapting to rapid changes to the platform
• Willingness to stay up to date with product developments
• Must have the right to work in France; the company does not sponsor visas

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days, in addition to 25 days of paid annual leave
• The opportunity to improve your English with Busuu
• A monthly allowance to support working from home or in a coworking space
• BSPCE equity package
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac
• Company events, quarterly Tech Days, and an annual seminar
• An inclusive, caring, and fulfilling work environment