Senior Strategic Account Manager, Real Estate

• Take ownership of and grow customer relationships over the long term after contract signing
• Develop long-term account plans
• Visit customers at their headquarters and build relationships with users and decision-makers
• Conduct quarterly business reviews
• Support new customers together with the Solutions Engineer from contract signing through daily product adoption
• Handle customer inquiries and tickets, and coordinate solutions with Product and Engineering
• Take responsibility for contract renewals and account growth
• Identify and close upsell and expansion opportunities
• Secure renewals and turn satisfied customers into references and case studies
• Train customers on the practical use of Real Estate Intelligence (RI)
• Relay customer feedback to the Product team
• Share internal knowledge about customers and the industry with Sales and Product

• At least 3 years of experience in Key Account Management, Strategic Account Management, Customer Success, or a comparable customer-facing role
• Experience in real estate asset management or a closely related field, such as investment or property management
• Proven ability to build and grow strategic accounts
• Strong relationship-building and communication skills, with confidence engaging senior stakeholders
• Practical understanding of at least one core real estate workflow, such as lease management, rent-roll analysis, acquisition due diligence, asset business planning, or investor reporting
• Willingness to take on operational support tasks
• Strong communication skills in German and English
• Solid technical understanding, ideally gained in a SaaS environment, and the ability to explain an AI-powered product to business and technical stakeholders
• Ability to work independently and manage multiple accounts in parallel
• Based in Germany; Berlin, Frankfurt, or Hamburg preferred
• Willingness and ability to travel regularly to customers across the DACH region
• Experience with enterprise customers, long sales-to-value cycles, or building account management processes at a start-up is a plus

• Performance-based bonus
• Remote work within Germany
• Opportunities for professional growth and potential future leadership responsibilities
• Collaborative, transparent, and open working environment