NICE CXOne Developer

• Coordinate and perform release planning, development, testing, and releases for multiple agencies' IVR enhancements
• Build call flow designs and integrations with backend systems using APIs
• Manage NICE business units and provide input into solution design and network-solution optimization
• Design and implement routing for contact center technology
• Cooperate with the Architecture team to design, develop, and deploy APIs and consume APIs
• Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise
• Coordinate issue communication and resolution with multiple technical teams
• Review support tickets with agency leadership and oversee support questions from team members working on agency tickets
• Contribute to a large-scale customer experience transformation initiative for a global healthcare leader
• Support migration of legacy call center systems to modern omnichannel platforms
• Optimize customer journeys and ensure seamless system integrations

• 5+ years of experience with NICE InContact CXone
• 5+ years of professional NICE CXone Studio scripting experience
• Hands-on experience with NICE InContact and/or NICE CXone solutions
• Experience with cloud-based SaaS/PaaS/IaaS providers
• Experience working with virtualized systems, including application servers, databases, and networking infrastructure
• Ability to understand business requirements and translate them into technical requirements
• Conflict management and clear organizational communication
• Excellent communication and teamwork skills
• Nice to have: experience in Contact Center Dashboard Creation
• Nice to have: base knowledge of intersystem networking and data traffic flow between components
• Nice to have: ability to troubleshoot end-to-end call center applications, including Chrome and Edge issues with web-based applications such as Salesforce/Microsoft Dynamics

• Health insurance
• Language courses
• Relocation program
• Remote work flexibility / Work From Anywhere Culture
• Professional development opportunities
• Certification programs
• Mentorship and talent investment programs
• Internal mobility opportunities
• Internship opportunities
• Collaboration on impactful projects for top global clients
• Inclusive and supportive work environment with open communication
• Regular team-building company social events
• Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality