L3 Support Engineer

• Lead hands-on implementation of complex, high-risk and multi-domain customer projects
• Implement Azure Virtual Desktop deployments, complex network architectures, multi-tenant security configurations, hybrid identity environments and large-scale migration programmes
• Produce High-Level Designs and Low-Level Designs across Modern Workplace, Cyber Security, Network and Backup/DR domains
• Author Statements of Work defining scope, deliverables, assumptions, exclusions, acceptance criteria and milestones
• Provide technical guidance and design assurance throughout delivery
• Review implementation progress against HLD/LLD specifications and validate configuration decisions
• Act as a senior technical resource for the Professional Services team
• Support pre-sales activities including scoping calls, solution qualification, technical feasibility assessments and proposal design input
• Conduct customer technical design reviews and secure sign-off on proposed architectures
• Define and maintain technical standards, deployment checklists, configuration baselines and design templates
• Validate UAT results and technical acceptance
• Mentor and develop Level 1 and Level 2 engineers
• Collaborate with Service Desk, NOC and managed services teams to ensure operational supportability
• Contribute to vendor relationship management and evaluate new product capabilities
• Identify and communicate project risks, design constraints and technical dependencies
• Lead post-implementation design reviews and capture lessons learned
• Maintain expert-level technical skills and advanced vendor certifications across Microsoft, Mimecast, Sophos, Acronis, networking and cloud infrastructure

• Extensive experience of solution design and delivery across Modern Workplace, Cyber Security, Backup/DR, Networking and Azure
• Demonstrable authorship of High-Level Designs, Low-Level Designs and Statements of Work
• Pre-sales technical experience
• Track record of mentoring and raising the technical capability of a delivery team
• Desired Microsoft Certified: Azure Solutions Architect Expert (AZ-305), or current successor certification
• Desired Microsoft Certified: Cybersecurity Architect Expert (SC-100), or current successor certification
• Desired Microsoft 365 Certified: Administrator Expert (MS-102), or current successor certification
• Desired Sophos Certified Architect certifications for Sophos Firewall and Sophos Central Endpoint/Server, with corresponding Sophos Certified Engineer prerequisites
• Desired Acronis Certified Engineer (Cyber Protect)
• Desired Mimecast Certified Product Professional, Advanced level
• Advantageous PRINCE2 7th Edition Practitioner or equivalent project management certification
• Advantageous ITIL 4 Foundation or ITIL Version 5 Foundation
• Advantageous CISSP or equivalent senior security certification; CompTIA Security+ (SY0-701) accepted as a foundational alternative
• Advantageous CrowdStrike Falcon certifications such as CCFA or CCFR
• Must be home based with stable internet connection
• Must have a solution to mitigate load shedding and be able to work normal shifts effectively
• Must have a suitable home setup with a desk and chair in a quiet space

• Risk cover, including Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits
• 22 days holiday balance plus UK Bank Holidays, with increased annual leave based on length of service
• 5% allowance based on basic salary that can be towards Medical Aid
• UPS provided to assist with load shedding (2–4 hours of power for a laptop)
• Babble-issued laptop
• Annual Company Celebrations
• Home-based working
• Home-working policy
• Stable internet connection support requirement
• Recruitment process includes a screening call, Teams interview and potentially a follow-up interview and competency testing