Deputy Senior Manager – Global Compliance Ops

• Report to the Chief Compliance Officer, with dotted-line reporting to the Deputy Head of Compliance.
• Work closely with business, technology, marketing, and legal teams to conduct compliance assessments and provide compliance and risk mitigation requirements.
• Act as the overall individual contributor and escalation point for business-as-usual compliance operations.
• Make informed decisions on matters not requiring direct escalation to senior compliance leadership.
• Review and update global compliance procedures and policies to ensure regulatory compliance.
• Prioritise and manage compliance case queues.
• Review and resolve payment compliance cases in accordance with internal policies and regulatory requirements.
• Coordinate with internal teams and external partners on payment-related compliance issues.
• Manage escalations from transaction monitoring and ensure prompt investigation and resolution.
• Evaluate and escalate Chainalysis KYT alerts and blockchain-related suspicious activity cases.
• Assist with law enforcement requests, subpoenas, court orders, and official information requests.
• Assist with external party requests from banks, partners, and regulators while ensuring legal and contractual compliance.
• Serve as key decision-maker for non-critical compliance escalations and determine when issues require senior leadership escalation.
• Ensure consistency, fairness, and compliance in decisions.

• Bachelor’s degree in Law, Finance, Business, Compliance, or related fields.
• 5-6 years of experience in financial services, fintech, or cryptocurrency compliance operations.
• Experience in leading a team.
• Mandatory experience utilising on-chain investigative tools such as Chainalysis, Elliptic, or equivalent tools.
• In-depth knowledge of AML/CFT frameworks, KYC/KYB/KYT processes, blockchain analytics, and payments compliance.
• Experience assisting with law enforcement inquiries and external partner requests is a strong advantage.
• Ability to prioritise and manage multiple high-volume case queues.
• Excellent analytical, communication, and decision-making skills.
• High ethical standards and professional integrity.
• Malaysian citizenship required; applicants from other countries will be disqualified during initial screening.

• Flexible working arrangements
• Competitive salary
• Ongoing professional development
• Welcoming and supportive culture
• Diverse, global team