Production Specialist

• Place orders and set up items in the system
• Create sample orders
• Send prepayments to vendors and create prebill invoices
• Send order confirmations, artwork proofs, and tracking details to clients
• Submit purchase orders to vendors
• Coordinate order details and discrepancies with sales teams
• Maintain accurate order management portals for sales visibility
• Request vendor tracking and bills
• Complete multi-destination tax adjustment forms for Accounting when needed
• Resolve vendor bill discrepancies with the sales team
• Work through the 30-day open order report
• Assist with locked order edits and general sales support questions
• Troubleshoot order entry and billing challenges
• Collaborate with the ERP team to identify problems
• Assist with Sandbox testing after new development or enhancements
• Provide ongoing companywide training

• Bachelor's degree in Marketing, Communications, Business Administration, or any related field
• 1-2 years of direct Promotional, Customer Service, or Order Management experience
• Strong verbal, written, and English communication skills
• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
• Proficient in Microsoft and Google applications
• Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal
• Direct experience in the promotional industry or comparable e-commerce experience is beneficial
• Ability to prioritize and manage multiple projects under tight deadlines
• Ability and willingness to learn industry-specific software
• Experience with promotional products, including item research, ordering, and follow-up

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Government Mandated Benefits Employer Share
• Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth