Bilingual Intake Specialist – Employment Law

• Serve as the welcoming, supportive voice of the firm, conducting high-volume inbound and outbound intake calls with prospective clients
• Conduct structured prescreening evaluations to gather key facts regarding employment claims, including termination dates, employer details, wage disputes, and discrimination grounds
• Deliver clear, fluent Spanish communication to assist non-English-speaking workers through the intake questionnaire
• Schedule initial consultations between qualified prospective clients and legal counsel while maintaining accurate calendar management
• Maintain meticulous intake logs, case notes, and uploaded documentation in the firm's legal management software
• Perform proactive follow-ups on missed calls, web leads, and pending client questionnaires to ensure high conversion and quick case routing

• Fully bilingual in English and Spanish with outstanding verbal and written communication in both languages
• Outstanding phone presence—warm, empathetic, confident, and highly articulate when speaking with individuals under stress
• Exceptional attention to detail, strong multi-tasking skills, and reliable follow-through
• Prior experience in legal intake, employment law, call center outreach, or high-volume customer service preferred
• Comfortable navigating legal CRM/case management software, VOIP phone systems, and daily administrative tools
• Full-time contractor position, 40 hours per week
• Availability Monday through Friday, 9am–5pm PST