Renewals Manager

• Manage an assigned portfolio of customer renewals, tracking key dates and driving them to on-time closure
• Conduct consultative customer conversations throughout the renewal cycle
• Identify expansion opportunities involving additional seats, tiers, or modules
• Probe for new use cases and unmet needs within existing accounts
• Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule
• Analyze renewal situations involving usage trends, contract terms, and pricing; escalate unusual matters and help mitigate risks
• Explain renewal terms and issues to customers and internal stakeholders
• Collaborate with Sales, Customer Success, and Finance to identify opportunities, resolve blockers, and progress renewals
• Communicate proactively and transparently with customers and internal stakeholders
• Maintain accurate CRM/renewals-system records for forecasting and reporting
• Prioritize tasks with guidance from senior team members
• Contribute to team goals with peer Renewal Managers

• Can execute basic renewal processes independently and has been introduced to advanced scenarios such as multi-year deals, upsell-attached renewals, or non-standard terms
• Developing understanding of GitLab's way of working, values, and high-performance culture
• Awareness of GitLab's remote work best practices
• Growth mindset and sense of ownership
• Strong attention to detail and organizational skills; comfortable managing many renewals at once
• Clear written and verbal communication skills
• Ability to follow defined processes and frameworks while flagging exceptions appropriately
• Collaborative mindset and openness to feedback and coaching
• Ability to travel for trainings, team offsites, customer meetings, and similar events

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support