Customer Success Manager – SMB BR

• Own the end-to-end customer journey for a portfolio of Mid Market accounts
• Build and maintain relationships with key stakeholders, including senior decision makers
• Drive structured governance through cadence, agendas, follow-ups, escalation paths, and accountability
• Translate product usage and operational data into business-impact conversations involving ROI, savings, and operational efficiency
• Identify expansion opportunities and partner with revenue leaders on land-and-expand motions
• Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement
• Coordinate Product, Implementation, Support, and Revenue teams to unblock customer outcomes
• Maintain accurate account context and activity tracking in CRM and internal tooling

• Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field
• 4+ years of experience in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments
• Experience in SaaS customer-facing roles with enterprise customers
• Track record in renewals and/or expansions
• Proficiency with Salesforce, Gainsight, Looker, or similar Customer Success and data analytics platforms
• Fluent in Portuguese and Spanish (written and spoken)
• Strong commercial acumen and understanding of renewals, contract value, and expansion strategy
• Executive presence and ability to lead structured, outcome-driven conversations with senior stakeholders
• Analytical and data-driven mindset
• High operational discipline, structured governance, rigorous documentation, and CRM hygiene
• Ability to multi-thread relationships and proactively mitigate risk
• Ability to operate in evolving environments with minimal supervision

• Competitive salaries
• 100% Remote Work (You choose where to work from)
• 500USD a year for you to invest in learning
• Entrepreneurial culture
• Open communication with management and company leadership
• Small, dynamic teams = massive impact