Salesforce Lead

• Lead the management of the Salesforce platform, connecting technology, people, and business
• Ensure Salesforce is a stable, scalable, and strategic platform for the organization
• Work closely with the business
• Lead complex Salesforce environments
• Drive transformation and continuous improvement
• Act as a technical lead or delivery lead

• Strong experience with Salesforce, encompassing multiple Clouds, platform functionality, and integrations
• Experience leading Salesforce-related teams, programs, or services
• Ability to act as a technical lead or delivery lead, with a predominantly technical, functional, or hybrid background
• Strong knowledge of service management and ITIL practices, particularly Incident, Problem, and Change Management
• Proven experience with agile methodologies, such as Scrum and/or Kanban
• Experience managing backlogs, prioritization, capacity planning, and delivery predictability
• Knowledge of architecture, integrations, security, governance, and the evolution of Salesforce platforms
• Experience with DevOps practices, CI/CD, and automation
• Experience managing external vendors and partners
• Good understanding of the relationship between cost, capacity, quality, and service levels
• Experience working with teams and stakeholders distributed across different countries and cultures
• Advanced English proficiency