Technical Account Manager

• Plan and execute strategies to drive customer adoption and use of the Wiz platform
• Provide strategic and hands-on technical guidance from onboarding through operationalization
• Advise customers on deployment and operational best practices and help establish a Wiz Center of Excellence
• Serve as primary Wiz liaison for technical questions and escalations
• Collaborate with Support, Product Management, Engineering, Sales, and Renewal teams
• Contribute to workshops helping customers unlock the full value of the Wiz platform
• Build trusted-advisor relationships with customer stakeholders from practitioners to C-level
• Develop and monitor Success Plans, goals, and key performance indicators
• Identify and resolve technical issues and manage account escalations
• Advocate for customer needs and provide insights on new Wiz features
• Support contract renewals and identify opportunities to expand Wiz usage
• Maintain functional and technical knowledge of Wiz and monitor emerging cloud security threats

• 3+ years of experience in technical customer-facing roles, such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, or Customer Success Engineer
• Strong understanding of cloud services, architectures, and security best practices
• CSP-level certifications such as Certified Solutions Architect or Certified DevOps Engineer preferred
• Familiarity with Docker and Kubernetes and their security considerations
• Strong problem-solving skills and ability to troubleshoot complex technical issues and drive resolution
• Proven track record building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets
• Excellent communication and interpersonal skills, with ability to engage stakeholders at all organizational levels
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience
• Fluency in Italian and English
• Legal right to work in Italy without visa sponsorship

• Freedom to think creatively and use your full range of skills
• Equal opportunity employment
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