Solution Architect – Operate & Assist

• Develop solution architectures for Operate & Assist implementations based on client requirements
• Ensure technical consistency and feasibility before project launch
• Execute technical checklists for tools including Operate Insights, Centrical, and Knowledge Base
• Ensure data flows between client systems and TP platforms, including EMA
• Manage data formats, interfaces, and data quality
• Connect BI/reporting systems, especially Power BI, to operational data sources
• Apply data privacy and compliance requirements, including PII Redaction, during data integration
• Own Operate & Assist implementations end to end, from solution design and data integration through Go-Live
• Manage stakeholder communication with client IT, internal QA, and operations teams
• Analyze and resolve technical issues involving translation tools and system integrations
• Coordinate with internal IT support, including ticket creation and triggering installations
• Collaborate with QA teams to ensure solution quality
• Identify automation and data analytics opportunities in operational processes
• Drive workflow and reporting automation
• Develop technical standards for Operate & Assist implementations within the DSI team
• Create and maintain technical documentation covering architecture, data flows, and implementation checklists
• Share knowledge with the team and operations colleagues

• Successfully completed degree in Computer Science, Business Informatics, or a comparable technical field
• At least 5 years of relevant professional experience as a Solution Architect, Data/Integration Engineer, Technical Project Manager, or in a similar role
• Proven track record in implementing operational business technologies, such as QA, BI, reporting, or workforce automation systems
• Sound knowledge of data integration and system architecture, including APIs, data flows, and interfaces
• Solid expertise in Power BI, including reporting and data modeling
• Experience with workforce management, quality management, or AI-driven process solutions, such as knowledge bases and translation tools
• Structured project management and technical documentation skills
• English at C1 level
• German at B2 level
• Basic understanding of workflow automation tools such as n8n, Make, or Power Automate is a plus
• Experience in the Customer Experience environment is a plus
• Strong technical affinity with a structured, solution-oriented mindset
• Ability to communicate complex technical concepts clearly and effectively
• Self-driven work ethic and resilience under pressure during key project phases
• Team player with strong cross-functional communication skills
• Fast learner able to quickly adapt to new technologies
• Updated CV and cover letter in English in PDF format required

• Flexible working hours
• Full-time permanent employment
• Equal opportunity employment
• Women given preference in cases of equal suitability, qualification, and professional performance
• Strong welcome for applications regardless of disability, cultural or social background, age, religion, worldview, or sexual identity