Inbound Sales Specialist

• Respond promptly and professionally to inbound customer enquiries received through Meta, WhatsApp, phone and email.
• Call leads to understand their requirements, answer questions and progress the enquiry toward a booking.
• Provide pricing to customers as part of the agreed sales process.
• Follow up outstanding enquiries and quotes consistently.
• Handle customer objections confidently and attempt to close every viable sales opportunity.
• Book customers and maintain accurate appointment information.
• Contact customers ahead of scheduled appointments to confirm attendance and help reduce no-shows.
• Maintain clear control of the sales pipeline, including each lead's current status, next action and follow-up date using CRM systems, spreadsheets or other agreed tools.
• Manage a high volume of inbound leads while maintaining accurate records and consistent follow-up activity.

• Relevant experience in phone-based sales, inbound sales, appointment setting, inside sales or a similar customer conversion role.
• Confident and professional on the phone, with demonstrated ability to build rapport, handle objections and progress customers toward a decision.
• Strong follow-up discipline and the ability to manage a high-volume sales pipeline without losing track of leads.
• Comfortable using CRM systems, spreadsheets and structured sales processes to manage lead activity and next actions.
• Strong written and verbal English communication skills across phone, email and messaging channels.
• Highly organised, accurate and comfortable taking ownership of lead status, follow-up dates and customer bookings.
• Able to work an agreed schedule that supports Brisbane business hours and any required after-hours coverage.
• Previous experience dealing with Australian customers.
• Familiarity with cars, automotive services or the automotive industry.
• Experience in a role where inbound enquiries are converted into appointments or booked services.

• Australian clients and Australian hours (giving you great experience and an early finish!)
• Work from Home Allowance
• HMO for you AND a dependent
• 20 Days Annual Leave and 5 Days Sick Leave
• Government Statutory Benefits
• 13th Month Pay
• Computer Equipment
• Opportunities for growth
• Competitive salary