Field Service Engineer 2

• Execute installation and configuration of complex electro/mechanical equipment and software systems at customer sites
• Support ramp activities through installations under standard and escalated conditions
• Diagnose, troubleshoot, and resolve technical issues during installation and startup
• Collaborate with the Ramp Manager and field teams to meet installation schedules and milestones
• Ensure installations meet quality, safety, and performance standards
• Perform system validation, calibration, and testing
• Document installation activities, issues, and resolutions
• Provide feedback to engineering and product teams to improve installation procedures and product performance
• Maintain tools, equipment, and inventory
• Support customer interactions during installation
• Participate in training programs on new products, upgrades, and installation methodologies

• Proficient in Microsoft Office products
• Strong verbal and written communication skills
• Ability to travel domestically and internationally
• Must maintain valid travel documentation
• Up to 50% travel required, adjustable based on business needs
• Minimum 3–5 years of experience in field service, installation, or technical support
• BS in electronics, mechanical, or related technical discipline, or equivalent military/technical experience
• Hands-on experience with electro/mechanical systems, software integration, and troubleshooting
• Knowledge or exposure to optics, image processing, or motion control systems is preferred
• Ability to work independently in dynamic field environments while maintaining quality and customer focus

• Competitive salaries
• Health, dental, vision, life, and disability insurance
• PTO
• 401K plan with employer match
• Employee Stock Purchase Program (ESPP)
• Health & wellness initiatives
• Collaborative working environment
• Resources and state-of-the-art tools & equipment
• Welcoming, inclusive corporate culture
• Participation in training programs