Neurology Medical VA – Patient Care Coordination, Prior Authorization

• Pre-chart and prepare patient charts before appointments
• Support approximately 3 patients per day, up to 12–15 patients per week
• Ensure required test results, labs, imaging, and other relevant information are received and added to patient charts
• Coordinate cognitive testing, imaging, and laboratory work across multiple platforms
• Handle post-visit patient communication and follow-ups
• Track outstanding patient-related tasks and ensure appropriate follow-up
• Prepare charts for physician review; the physician completes and signs the note
• Coordinate and track care and results without clinical review, triage, or interpretation
• Support prior authorization requests for MRIs and diagnostic imaging
• Track authorization status and outstanding requirements
• Follow the client's established prior authorization workflow
• Track patients throughout the four-visit yearly program
• Monitor patient progress and send reminders, check-ins, and follow-up communications
• Maintain spreadsheets and data trackers for patient progress and outstanding items
• Generate superbills for cash-pay patients using the established workflow
• Manage spreadsheets and data trackers
• Assist with calendar and schedule management
• Support email and inbox management
• Assist with social media posting and follower engagement
• Provide general executive assistant and administrative support as needed
• Prioritize clinical and patient-related responsibilities over secondary administrative tasks

• Experience working with an EHR/EMR system
• Strong organizational and follow-up skills
• Excellent attention to detail when handling patient charts, results, authorizations, and outstanding tasks
• Comfortable coordinating multiple patient workflows and testing platforms
• Strong patient communication and administrative skills
• HIPAA trained and certified
• Reliable and consistent, with professional communication
• Able to work independently and remain accountable in a remote environment
• Proactive in tracking patient follow-ups, outstanding items, and deadlines
• Able to communicate professionally and compassionately with patients
• Able to build a trusted, professional, long-term working relationship
• Charm/CharmHealth experience preferred; similar EHR/EMR experience considered
• MRI or diagnostic imaging prior authorization experience highly preferred
• Experience with eviCore is a plus, but not required
• Previous experience with pre-charting, patient care coordination, test-result tracking, or post-visit follow-up
• Experience supporting neurology or similar healthcare workflows
• Must speak and write English clearly and professionally
• Must have relevant work experience
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding
• Must be available to attend video meetings with camera on when required
• Reliable laptop or desktop computer
• Stable high-speed internet connection, minimum 25 Mbps
• Noise-canceling headset
• Working webcam
• Quiet and professional work environment

• Dedicated HR & Contractor Support Team
• Premium VPN Access (Optional)
• HIPAA & Cybersecurity Training + Certification (Provided)
• Top 1% VA Performance Training
• Client-Approved U.S. Holidays
• Client-Approved Paid or Unpaid Time Off
• Access to Tools & Resources
• Optional Performance-Based Incentives
• Optional contractor perks and client-approved allowances; these are not employee benefits