QA – Mandarin

• Review and evaluate text-based customer service interactions according to detailed project guidelines
• Assess AI-generated classifications and determine whether they accurately reflect the content and intent of each conversation
• Carefully read customer support conversations and interpret their context
• Make objective judgments based on predefined evaluation criteria
• Consistently apply annotation guidelines and maintain a high level of accuracy throughout the project

• Native Mandarin (Singapore) speaker
• Excellent written comprehension in Mandarin (Singapore)
• Strong attention to detail and ability to identify subtle differences in meaning
• Ability to follow detailed guidelines and apply them consistently
• Good analytical and critical thinking skills
• Excellent time management and ability to meet deadlines
• Comfortable working independently in a remote environment
• Reliable internet connection and access to a computer
• Previous experience with data annotation, content moderation, AI evaluation, linguistic annotation, or similar analytical tasks is a plus

• Independent Contractor/Freelance engagement model
• Remote work arrangement
• Flexible workload of 20 hours
• Opportunity to work on AI and machine-learning data projects
• Work with a global language and technology solutions company