Head of IT

• Own and develop Boosta’s internal IT function.
• Turn IT, Jira and InfoSec from separate service teams into one well-managed internal IT service.
• Own HelpDesk service quality and SLA.
• Identify recurring issues and solve root causes.
• Improve onboarding, offboarding, equipment, access and support processes.
• Develop automation and self-service.
• Own Jira as an internal process platform.
• Validate Jira requests through business value, owner, impact and cost of complexity.
• Help business and infrastructure teams design scalable processes in Jira.
• Ensure execution of the InfoSec roadmap.
• Own access management governance with relevant teams.
• Oversee access reviews, offboarding controls, MDM and other security controls.
• Track vulnerability remediation and security action items.
• Build one operating model for HelpDesk, Jira and InfoSec.
• Define and manage priorities across teams.
• Build clear roadmaps and regular reporting.
• Manage team performance and development.
• Improve cost efficiency, license utilization and operational effectiveness.
• Partner proactively with business units and infrastructure teams.

• Experience managing IT operations, HelpDesk, infrastructure or similar technical service teams.
• Experience with Jira administration or ownership of internal workflow/process platforms.
• Ability to challenge business requests and validate business value before implementation.
• Experience with automation or AI tools for internal operations.
• Understanding of InfoSec operations: access management, security controls, MDM, vulnerability management, audits, security awareness.
• Strong analytical thinking: metrics, dashboards, service analytics, cost efficiency.
• Strong service delivery mindset: SLA, ticket flows, service quality, backlog management, prioritization, CSAT.
• Good communication with business teams, non-technical stakeholders and senior management.
• Upper-Intermediate English proficiency or higher, both written and spoken.

• 28 business days of paid off.
• Flexible hours and the possibility to work remotely.
• Medical insurance and mental health care.
• Compensation for courses, trainings.
• English classes and speaking clubs.
• Internal library, educational events.
• Outstanding corporate parties, teambuildings.