Operations and Accounting Support Specialist

• Act as a subject-matter and platform expert for clients using Pennylane as their accounting and financial management software
• Serve as the liaison between client business owners, in-house accountants, and accounting firms
• Understand and investigate user issues on a daily basis
• Provide an answer or solution, or escalate issues to the technical teams when necessary
• Help in-house and firm-based accountants import their data into Pennylane to facilitate migration
• Continuously develop knowledge of the product, the company, its vision, and its departments
• Receive, qualify, and handle accounting-related requests
• Follow up on requests through to the complete resolution of tickets
• Gradually take ownership of more complex customer requests
• Create and update help resources to increase customer self-sufficiency
• Share accounting knowledge and hands-on experience with colleagues
• Provide Product teams with well-founded feedback on customer usage
• Identify areas for improvement and lead projects that contribute to team efficiency

• Accounting qualification or degree (BTS CGO, DCG, BTS SME Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years’ experience in an accounting firm, ideally including at least three tax-year-end periods
• Direct experience working with business owners is a plus
• Enthusiasm for innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Knowledge of Pennylane is a plus
• Professional proficiency in English
• Excellent written communication skills and the ability to interact with users clearly and professionally
• Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to rapid changes in the platform
• Eagerness to learn and stay up to date with product developments
• Must have the right to work in France; the company does not currently sponsor visas

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days on top of 5 weeks of paid leave
• The opportunity to improve your English with Busuu
• A monthly budget to support working from home or from a coworking space
• Stock options (BSPCE)
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac
• Participation in company events, including quarterly Tech Days and an annual off-site
• An inclusive and supportive work environment