VIP Relationship Manager

• Find, recruit, onboard and retain VIP traders and high-net-worth individuals across Mainland China/Hong Kong, Taiwan, and Singapore
• Build relationships with Mandarin-speaking traders, HNWIs and community networks through industry networks, referrals, events and inbound interest
• Negotiate and agree VIP terms within MetaMask's programme guidelines
• Act as each VIP's main point of contact and involve Support, Product, Marketing and leadership when needed
• Host and join VIP gatherings across Greater China and the wider region with the Events team
• Turn VIP conversations into insights on trading behaviour, competitor offers, market shifts and product gaps, and share them with Product
• Adapt VIP materials and communications for a Chinese-speaking audience in line with Legal guidance
• Track and report on pipeline, volume, fees and retention
• Build a growing, active and engaged VIP community across Greater China
• Drive strong retention and a healthy flow of referrals
• Provide VIP feedback that shapes Product development
• Handle relationships in full compliance with company policies

• Experience in VIP, account management or business development in crypto, exchanges, brokerages or fintech
• A credible network among high volume Mandarin speaking traders, HNWIs or communities, or a track record of building one
• Native Mandarin and strong professional English; Cantonese is a plus
• Good understanding of regional market dynamics and how traders and HNWIs compare offerings
• Comfort working towards volume, fee and deposit targets
• Solid knowledge of on-chain trading and DeFi
• Sound judgement on local regulation and comfort working with Legal guidance
• Applicants may be required to submit to background and identity verification checks
• Applications cannot be considered from candidates based in France, Italy, or Germany

• Remote-first, global team
• Remote-friendly start-up environment
• Equal opportunity employment
• Background and identity verification checks as part of employment