Customer Success Manager

• Take ownership of the successful onboarding of new customers
• Conduct efficient and effective onboarding processes for new customers
• Develop and deliver engaging training sessions and webinars
• Quickly identify customer needs and adapt the onboarding process accordingly
• Analyze and proactively identify cross-selling and upselling opportunities
• Persuasively present and sell additional services and upgrades
• Build and maintain strong customer relationships
• Ensure first-class communication as the primary point of contact for customers
• Expand the customer base and strengthen customer retention
• Meet and exceed targets for successfully onboarded customers, customer satisfaction, and cross-selling/upselling revenue

• Proven track record in Customer Success, Sales, or Customer Care, ideally in a SaaS environment
• Excellent communication skills and strong customer-facing abilities
• A team player who actively contributes to a dynamic team
• Proactive, results-oriented approach
• Ability to identify upselling and cross-selling opportunities
• Empathy and the ability to quickly build trusting customer relationships
• Ability to integrate effectively into a dynamic, fast-growing team

• Remote-first team across Germany – no ties to a specific location
• Workation in Mallorca: opportunity to use the rented villa for a combination of work and relaxation
• Inspiring and flexible work environment based on trust and personal responsibility
• Opportunity to help shape the company’s strategy and culture
• Dedicated team and collaboration on innovative solutions
• Attractive compensation packages and development opportunities
• Regular team events and professional development opportunities
• 30 days of annual leave
• Permanent employment contract