Billing & Reconciliation Analyst

• Review monthly commission reports from telecommunications carriers and vendor partners
• Compare carrier reports against Salesforce records, customer orders, invoices, and expected commission amounts
• Identify missing, incorrect, or unexpectedly stopped commissions
• Review and investigate discrepancies identified by the internal reconciliation system
• Maintain accurate commission activity and reconciliation records
• Prepare and submit commission inquiries to carriers and follow up until resolution
• Communicate with U.S.-based carrier representatives by email and phone
• Maintain trackers for discrepancies, amounts owed, carrier responses, follow-up dates, status, and resolutions
• Escalate unresolved or high-value issues
• Prepare monthly commission statements for sales representatives and subagents
• Calculate payouts according to commission agreements and splits
• Verify and maintain historical commission payment and adjustment records
• Review and resolve customer billing disputes and incorrect carrier invoice charges
• Organize reports, identify recurring problems and process gaps, and recommend efficiency improvements
• Follow established SOPs and help improve reconciliation processes

• Experience in accounting, reconciliation, billing, accounts receivable, financial operations, commission accounting, or a similar role
• Strong understanding of basic accounting and reconciliation concepts
• Comfortable comparing information across multiple reports and systems
• Strong Excel or Google Sheets skills
• Ability to organize, review, and analyze large amounts of data accurately
• Strong attention to detail and ability to identify inconsistencies
• Highly organized with strong follow-up habits
• Comfortable managing multiple open issues at the same time
• Strong written and verbal English communication skills
• Clear and professional spoken English
• Comfortable communicating directly with U.S.-based representatives through email and phone
• Able to clearly explain billing or commission discrepancies
• Persistent and comfortable following up repeatedly when an issue remains unresolved
• Able to work independently while following established procedures
• Nice-to-have experience with telecom or carrier commission reconciliation, AT&T, Spectrum, Comcast, revenue assurance, commission accounting, Salesforce, carrier or vendor portals, billing dispute management, QuickBooks, or CRM-based reconciliation

• Opportunities for growth and advancement
• HMO- Maxicare