Technical Support Engineer

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams
• Support local product testing and validation, including firmware, software, compatibility and system integration testing
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems highly preferred
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning
• Previous experience in technical support, field service, application engineering or pre-sales engineering preferred
• Strong troubleshooting and problem-solving skills
• Comfortable communicating directly with installers, distributors, EPCs and professional customers
• Strong customer-service mindset and ability to manage technical issues independently
• Good communication and cross-functional collaboration skills
• Willingness to travel within Italy and occasionally within Europe
• Fluent Italian and good English skills required
• Chinese preferred

• Indefinite-term employment contract (Contratto a tempo indeterminato)
• Remote work in Italy
• Opportunity to support new product launches, technical training, webinars, workshops and customer events
• Opportunity to work with global Sales, Product, Service and R&D teams
• Travel opportunities within Italy and occasionally within Europe