Medical Liaison – Operations Coordinator, Radiology

• Answer and manage inbound company calls professionally and efficiently
• Identify the purpose and urgency of incoming calls
• Triage calls into sales, recruitment, support, or medical/operational pipelines
• Connect callers with the appropriate department, team member, or radiologist
• Take accurate messages and ensure information reaches the correct person
• Handle multiple incoming requests while prioritizing appropriately
• Follow communication and escalation procedures
• Serve as a primary point of contact for radiologists needing assistance
• Coordinate communication between radiologists, clinics, hospital systems, technical teams, and internal departments
• Handle and coordinate phone calls on behalf of unavailable radiologists
• Receive and route requests from radiologists, clients, and clinics
• Relay messages, requests, and information accurately between multiple parties
• Escalate urgent or complex concerns
• Maintain professionalism and confidentiality in healthcare communications
• Provide administrative support across sales, recruitment, support, medical, and operational departments
• Coordinate and follow up between departments
• Organize requests involving multiple teams
• Support day-to-day practice operations
• Reduce the Operations Manager's administrative workload
• Maintain organized records of calls, messages, and follow-up actions

• Previous experience working in a healthcare or medical environment
• Strong understanding of healthcare terminology and workflows
• Ability to communicate effectively with medical professionals and healthcare organizations
• Excellent inbound phone handling and customer service skills
• Strong verbal and written English communication skills
• Ability to listen carefully, understand the purpose of a call, and determine the appropriate next step
• Ability to accurately relay messages and information between multiple parties
• Comfortable communicating with radiologists, clinics, hospital systems, technical teams, clients, and internal departments
• Strong organizational and coordination skills
• Ability to manage multiple calls, requests, and priorities simultaneously
• Strong attention to detail and accuracy
• Ability to remain calm and professional in a fast-paced healthcare environment
• Strong problem-solving skills and ability to appropriately escalate issues
• General administrative support experience
• Ability to work independently while collaborating with multiple departments
• Dependable, motivated, and committed to providing consistent, high-quality support
• Strong interest in a stable, long-term remote opportunity
• Understanding of HIPAA compliance and patient confidentiality
• Ability to handle sensitive healthcare information professionally and securely
• Willingness to complete required HIPAA and cybersecurity training
• Previous exposure to radiology or teleradiology operations is strongly preferred
• Ability to understand and appropriately coordinate requests involving medical professionals without independently providing clinical guidance
• Must be proficient in speaking and writing clear, professional English
• Must have relevant healthcare, medical, administrative, call handling, or coordination experience
• Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)
• Must be available for video meetings with camera on when required
• Must be available to consistently work the assigned full-time shift
• Must maintain appropriate confidentiality and HIPAA-compliant work practices
• Reliable laptop or desktop computer
• Stable high-speed internet connection (minimum 25 Mbps)
• Noise-canceling headset
• Working webcam
• Quiet and professional work environment
• Prior experience with Grasshopper is beneficial; Data Health experience is not required

• Dedicated HR & Contractor Support Team
• Premium VPN Access (Optional)
• HIPAA & Cybersecurity Training + Certification (Provided)
• Top 1% VA Performance Training
• Client-Approved U.S. Holidays
• Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client
• Access to Tools & Resources
• Optional Performance-Based Incentives; some clients may offer bonuses, incentives, or increased hours based on performance