Customer Support Adviser, Norwegian Speaking

• Handle customer enquiries through chat, email, and phone via inbound and outbound channels
• Use logical questioning to obtain relevant customer information efficiently
• Negotiate resolutions and offer suitable courses of action to prevent escalation
• Maximize revenue-generating opportunities
• Input data accurately
• Manage personal time in line with resource planners
• Coordinate with colleagues to obtain missing information
• Meet predetermined team and operational sales and service KPIs and role behaviors
• Manage customer-resolution escalations with empathy
• Work with back offices, internal tools, and third-party game providers to resolve customer queries
• Assist customers with payment-processing issues involving credit cards, bank transfers, e-wallets, crypto, and Paysafe
• Assist customers with KYC procedures in collaboration with the Risk team
• Collaborate with VIP, Marketing, and Risk/Payments departments
• Credit bonuses and free spins
• Engage customers to increase player activity
• Support the creation, implementation, and continuity of Information Security Management System processes
• Fulfill duties assigned by the CEO and managers within the role’s responsibilities

• Previous experience in a customer support or similar customer-facing role is preferred
• Must have fluent verbal and written communication skills in Norwegian and English
• Ability to actively listen, empathize, and communicate effectively with customers of varying backgrounds and technical expertise
• Strong problem-solving and critical-thinking skills
• Proficiency in customer support software, CRM systems, and other relevant tools
• Adaptability and flexibility in a fast-paced, dynamic environment
• Ability to handle multiple tasks simultaneously
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively in a team-oriented environment
• Availability to work a flexible schedule, including weekends and holidays if required
• Positive attitude, patience, and genuine desire to assist customers

• Competitive salary synonymous with skills and experience
• Performance and bonus structure dependent on achievement of set targets and personal performance
• Flexible schedule including shifts between 07:00 and 23:00 GMT+1, Monday to Sunday