Healthcare Intake Specialist, QA Specialist

• Review session notes and clinical documentation for accuracy, completeness, and compliance.
• Monitor documentation submissions and follow up with RBTs on outstanding or incorrect session notes.
• Identify missing information, inconsistencies, and recurring documentation issues, escalating concerns when necessary.
• Maintain records and trackers for documentation quality, outstanding items, and compliance deadlines.
• Support quality assurance processes and procedures.
• Assist with onboarding new RBTs and explain documentation requirements, internal processes, and procedures.
• Train new team members to use relevant software and systems.
• Provide ongoing support for documentation and system-related queries.
• Follow up with new starters to ensure system confidence and required standards.
• Communicate documentation requirements, outstanding tasks, and improvement areas to RBTs and internal teams.
• Provide instructions and constructive feedback.
• Collaborate with relevant teams to resolve documentation issues and support daily operations.
• Assist with occasional HR-related tasks and general administrative duties.

• Previous experience in quality assurance, compliance, documentation review, onboarding, training, or a similar coordination role.
• Experience in a healthcare environment is preferred, with healthcare quality assurance experience considered a strong advantage.
• Strong attention to detail and the ability to identify errors, inconsistencies, and missing information.
• Excellent written and verbal communication skills.
• A professional, patient, and organised approach to following up with team members.
• Comfortable with repetitive, detail-heavy tasks that require accuracy and consistency.
• Confident using computer systems and learning new software platforms.
• Strong organisational skills, with the ability to manage multiple follow-ups and deadlines.
• Flexible and willing to assist with responsibilities outside the primary scope of the role when needed.