Admin Coordinator – IT Consulting

• Manage the Director’s and BDM’s email inboxes, triaging messages, drafting replies and flagging items requiring attention
• Manage calendars and book appointments, client meetings and site visits around travel
• Respond quickly to requests while the Director is between sites
• Funnel internal team requests to the Director or appropriate person
• Follow up clients on quotes, proposals and outstanding items
• Own quarterly client check-ins, including scheduling, preparation, reminders and tracking
• Prepare and track telco and service paperwork, orders, forms and supplier or carrier documentation
• Maintain accurate client records, contacts and notes in the CRM
• Learn and use Autotask and the custom CRM, keeping data clean and up to date
• Document administrative processes for repeatability and handover
• Handle general administrative tasks across the business

• At least 2 years of proven experience as a virtual assistant, executive assistant or office administrator supporting more than one person
• Strong email, calendar and scheduling management
• Excellent written English, with a professional tone for clients
• Tech-savvy, able to learn proprietary systems quickly (CRM, ticketing or PSA tools)
• Highly organised and proactive, following up without being chased
• Reliable availability during Australian business hours, including responding quickly while the Director is on the road
• Experience in IT, a managed service provider, telecommunications or a similar service business (Strong Plus)
• Experience with Autotask or another PSA or ticketing platform (Strong Plus)
• Experience handling telco or supplier paperwork (Strong Plus)
• Experience owning client check-ins or account-management admin (Strong Plus)