Bilingual VA Medical Administrator – Personal Injury, MedPay

• Support Personal Injury patients and coordinate PI, MedPay, attorney lien, insurance, and DOT examination workflows
• Assist with intake and coordination of new Personal Injury patients
• Collect accident, attorney, insurance, claim, case, and referral information
• Determine, obtain, document, and follow up on MedPay coverage and claim information
• Communicate with patients, attorneys, law offices, insurance adjusters, medical providers, and referral sources
• Request and track Letters of Protection, attorney liens, medical records, billing information, and missing documentation
• Handle inbound and outbound calls and provide regular business-hours and Saturday morning phone coverage
• Respond to new-patient inquiries, schedule patients, prioritize Personal Injury referrals, and follow up on missed calls and unscheduled leads
• Explain basic administrative processes and communicate professionally with patients in English and Spanish
• Perform insurance verification, insurance coordination, Workers' Compensation administrative support, and referral coordination
• Maintain accurate patient, insurance, attorney, claim, case, referral, and lead records
• Follow HIPAA and patient confidentiality requirements
• Escalate coverage, authorization, liability, or billing issues appropriately
• Conduct outbound calls, follow up on DOT examination inquiries, convert leads into appointments, and support business-development initiatives

• Bilingual English/Spanish – required
• 2+ years of experience supporting a U.S.-based medical practice
• Strong inbound and outbound phone experience
• Excellent English and Spanish communication skills
• Medical appointment scheduling experience
• Strong patient/customer service skills
• Experience communicating with patients by phone
• Strong organizational and follow-up skills
• Ability to handle confidential patient information
• Understanding of HIPAA and patient confidentiality
• Comfortable making outbound calls to patients, attorneys, providers, and insurance companies
• Personal Injury (PI) medical office experience strongly preferred
• MedPay experience strongly preferred
• Attorney lien / LOP experience strongly preferred
• Insurance verification or insurance coordination
• Workers' Compensation experience
• Experience obtaining claim numbers
• Experience obtaining case numbers from attorneys or law firms
• Experience communicating with insurance adjusters
• Experience communicating with personal injury attorneys
• Chiropractic office experience
• Medical records experience
• Referral coordination
• DOT examination experience
• Lead generation and conversion
• Business development
• ChiroTouch Cloud
• RingCentral

• Full-Time – 40 hours per week
• Monday–Friday schedule, plus Saturday morning coverage
• Hours: 10:00 AM–7:00 PM EST, Monday–Friday
• Negotiable hourly compensation determined based on experience, professional background, and relevant expertise