Operations Coordinator, DTC Creative Strategy

• Turn every meeting into tasks the same day with an owner, due date, definition of done, and ClickUp logging
• Chase owners before deadlines and post a daily overdue list with written statuses or new dates
• Keep the OKR tracker current and flag red items with owners and recovery plans
• Hold creative pods to output targets and track editors against weekly points
• Keep the SOP library organized and current
• Schedule, reschedule, and prepare one-on-ones, partner calls, and reviews with agendas and notes pages
• Handle inbox and calendar triage for the COO
• Run onboarding and offboarding administration with HR, including access sheets, tool invites, first-week plans, equipment, and credential handover
• Conduct tool trials, vendor quote comparisons, and benchmarking, summarized with recommendations
• Support any other work needed to keep operations running

• 3+ years in an operations, executive assistant or project coordination role in a creative team
• DTC eCommerce experience
• Experience supporting creative strategists, video editors and graphic designers inside a DTC eCommerce business
• Experience holding people to deadlines
• ClickUp or an equivalent project tool at an admin level
• Google Sheets
• Notion
• Written English at a professional level
• Process writing
• Attention to detail under volume
• Amenable to work in 9AM-5PM CET
• Ability to commit to 40 hours a week on fixed European hours
• Nice to have: Experience with OKRs or EOS-style scorecards and weekly meetings
• Nice to have: Experience alongside a creative or performance marketing team and understanding of output targets
• Nice to have: Fathom, Hubstaff or Slack admin

• Competitive salary
• On-time and reliable payments
• PTO and Paid Holidays
• Wellness Allowance
• Team Trips
• Opportunity to work with a fast-growing global e-commerce brand
• Long-term growth opportunities