Senior ServiceNow Solution Architect – ITOM, CSDM

• Design, develop, and deliver robust ServiceNow solutions for enterprise clients across the DACH region
• Own ServiceNow workstreams, including planning, prioritization, and independent delivery
• Lead projects end-to-end from initial scoping and solution design through go-live and handover
• Act as primary technical point of contact for assigned clients
• Coordinate with developers, consultants, and client teams
• Identify risks, propose mitigation strategies, and escalate when necessary
• Prepare and deliver architecture overviews, sprint reviews, and solution demonstrations
• Explain complex technical concepts to technical and non-technical audiences
• Create solution designs, architecture diagrams, implementation reports, and other documentation
• Support presales through technical input to proposals, RFP responses, and solution concepts
• Conduct discovery calls and technical assessment sessions
• Estimate effort, define scope, and propose solution approaches
• Develop reusable presales assets such as solution templates, demo environments, and capability decks
• Plan and facilitate process workshops
• Lead CMDB scoping workshops covering CI classes, discovery scope, data ownership, and governance
• Run CSDM alignment workshops mapping business services, technical services, and application portfolios
• Document workshop outcomes as decision logs, process flows, and solution blueprints
• Drive stakeholder alignment across IT, business, and management levels
• Execute Discovery configurations and troubleshooting involving patterns, MID Server, credentials, probes, and sensors
• Architect and maintain CMDB using IRE, normalization, deduplication, and CMDB Health dashboards
• Implement and govern CSDM 5.0 data models
• Configure and extend NowAssist, including Now Intelligence, Predictive Intelligence, and Virtual Agent flows
• Develop platform customizations using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and REST/SOAP integrations
• Perform code reviews and enforce ServiceNow development best practices
• Document solution designs, architecture decisions, and implementation guides

• Certified System Administrator (CSA) — mandatory
• Certified Application Developer (CAD) — mandatory
• CIS-ITSM — mandatory
• CIS-Discovery — mandatory
• CIS-DF (CMDB & CSDM) — scheduled/mandatory or demonstrable equivalent expertise
• Additional certifications such as CIS-Service Mapping and ITIL are a strong plus
• Expert-level scripting (JavaScript/GlideScript), Flow Designer, REST APIs, Integration Hub, and App Engine
• Hands-on experience with Discovery, including patterns, schedules, MID Server, credentials, Service Mapping, Event Management, and Operational Intelligence
• Deep knowledge of CMDB architecture, IRE, CMDB Data Manager, Service Graph Connectors, deduplication strategies, and CMDB 360
• Strong familiarity with CSDM 5.0 framework, including Business Applications, Technical Services, Application Services, Hosted On relationships, and lifecycle management
• Practical experience configuring NowAssist, Predictive Intelligence, or Virtual Agent
• Experience with REST/SOAP integrations, Integration Hub spokes, and third-party connectors
• CMDB Health configuration, ATF, and instance performance best practices
• English fluent, written and spoken — required
• Hindi fluent — required
• Exposure to Strategic Portfolio Management modules is a plus
• Experience with DACH-region enterprise clients or German-speaking stakeholders is a plus
• Experience in a subcontracting or offshore delivery model is a plus
• Highly self-driven and autonomous
• Natural leader comfortable running workshops and steering project meetings
• Confident presenter able to explain technical solutions to executives and IT teams
• Strong analytical thinker
• Reliable communicator across time zones
• Culturally adaptable to European enterprise clients and DACH business culture
• Continuous learner who stays current with ServiceNow releases

• Fully remote position based in India with flexible working hours
• Sponsored trip to Switzerland for an in-person workation with core team — fully covered
• Long-term engagement with a stable, growing company in the DACH region
• Exposure to high-quality enterprise projects across Switzerland and Germany
• Access to ServiceNow learning resources and certification support
• Collaborative team culture
• Fair compensation aligned with expertise and contribution