Customer Success Engineer

• Coordinate with the global Customer Success Engineering team, with the Director of Customer Success Engineers as the primary Irisity contact
• Provide technical presales and solution guidance, deployment support, partner enablement, and escalation coordination
• Work with Sales to support integrators, consultants, end customers, and distributors
• Educate partners and build Irisity analytics knowledge and deployments in Brazil
• Deliver partner and customer presentations, demonstrations, proofs of concept, and RFQ/bid proposals
• Assess customer requirements and recommend scalable, secure, and supportable video analytics solutions
• Support renewals and expansion by demonstrating customer value and insight
• Enable partners through training, documentation, reference architecture, and deployment guidance
• Support complex opportunities and customer risks while promoting partner self-sufficiency
• Maintain dotted-line responsibility for Tier 1 cases and coordinate high-priority escalations
• Own technical relationships with channel partners and end customers from onboarding through adoption, renewal, and expansion
• Maintain success plans and conduct regular reviews of customer health, adoption, and outcomes
• Act as the customer’s technical advocate and coordinate internal resources

• Based in Brazil, ideally São Paulo
• Native Portuguese speaker
• Professional proficiency in written and spoken English
• Ideally 5+ years of experience in video analytics, video surveillance, VMS, or a related technical field
• Knowledge of VMS integrations, cloud, network, server, storage, and camera infrastructure
• Hands-on experience deploying and supporting applications on CNCF-conformant Kubernetes
• Administration-level Linux knowledge, preferably Ubuntu 22.04 and/or RHEL 7.9
• Knowledge of filesystems, command-line administration, permissions, users, sudo, and networking
• Strong knowledge of hardware architecture and sizing for video analytics deployments
• Experience with Kubernetes management, logging, and monitoring tools such as Rancher, KubeSphere, Elasticsearch, and Kibana
• Operational experience managing technical customer and partner relationships across onboarding, adoption, operational support, and escalations in Brazil’s security or technology market
• Strong practical proficiency with general-purpose AI tools, including opportunity and bid qualification, technical writing, advanced troubleshooting, research, automation, and scripting
• Ability to travel within Brazil and occasionally elsewhere in Latin America
• Ability to provide reasonable flexibility across time zones for planned global work and critical customer needs
• Relevant bachelor’s degree is an advantage
• Spanish is an advantage

• Independent contractor engagement with a leading video analytics company
• Collaboration with professional and talented colleagues
• Participation in a dynamic international organization experiencing rapid growth