Business Systems Analyst, Client Data & Operations

• Own client data verification and update processes end-to-end, from diagnosing current gaps to designing and implementing solutions
• Build and evolve an internal Creatio module from the ground up for daily use by the Operations team
• Analyze, design, and optimize business processes for manual client data verification and updates
• Develop the internal Creatio module, including user scenarios, workflow logic, and ongoing improvements
• Identify bottlenecks, redundant manual work, and automation opportunities
• Gather business requirements and translate them into functional and system requirements
• Support implementation with the engineering team
• Define and track operational metrics including processing speed, queue status, verification status, and process efficiency
• Use SQL to analyze data and find root causes
• Collaborate with Operations, Compliance, Customer Service, Antifraud, and Engineering to align requirements and build end-to-end processes

• 3+ years of experience as a Business Analyst, System Analyst, Business Systems Analyst, or similar role
• Strong experience analyzing, designing, and optimizing business processes, including AS-IS/TO-BE mapping, with BPMN or similar visualization tools
• Experience working with internal IT systems
• Ability to translate business needs into functional and system requirements
• Experience supporting implementation with engineering
• Working-level SQL; able to independently investigate data, test hypotheses, and find root causes of issues
• Data-driven approach; able to define and analyze operational metrics, assess process efficiency, and propose improvements independently
• Working English for business communication
• Ability to discuss processes, align requirements, and work with international teams

• Stock option plan — four-year vesting with a 25% cliff after the first year
• Fully remote work with core collaboration hours from 12:00 to 6:00 PM Manila time (UTC+8)
• Company-provided tools and equipment
• Medical insurance support for you and your family through co-funding or reimbursement, depending on your location and subject to policy limits
• Access to an internal mental health support specialist
• 22 vacation days
• Philippine public holidays
• 15 sick days
• Opportunities to learn and share expertise through internal expert meetups, external conferences, speaking opportunities, and industry publications
• Company-sponsored trips to Manila to meet and work with your team in person
• High-performing teams can earn a dedicated beach house week in Southeast Asia