Product Specialist – French, Spanish, Portuguese, Italian

• Take ownership of customer issues and see problems through to resolution
• Conduct product walkthroughs and provide resolutions to customer queries
• Research, diagnose, troubleshoot, and identify solutions for customer issues
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Answer questions over email, phone calls, and live video calls
• Find ways to go above and beyond to help customers

• Candidates must currently reside in Spain, Portugal, or Italy and have full work authorization in their country of residence
• Professional/bilingual proficiency in at least one of French, Spanish, Portuguese or Italian
• Full professional proficiency in English
• 0-2 years of relevant professional experience is preferred
• Empathy and patience
• Curiosity and a problem-solving mindset
• Strong academic performance in Mathematics at the secondary school level
• Previous experience at a start-up or in a customer support role
• Strong numerical and analytical skills
• Solid verbal, written, presentation, and interpersonal communication skills
• Experience with Databases, including SQL queries
• Experience with Microsoft Excel and PowerPoint
• Experience working with Zohodesk or other support/service software

• Remote-first organisation; work from home as the norm
• Work with an industry-leading product and global team
• Open communication, empowerment, and shared focus on customer success
• Equal employment opportunities