Customer Service Operator, Chat – Commercial Call Center

• Provide personalized and empathetic voice support to customers
• Offer financial products and services to build customer loyalty
• Meet and exceed sales targets
• Address customer concerns, resolve questions, and handle requests
• Ensure customer satisfaction and deliver the best possible customer experience

• High school diploma
• Sales experience is a plus
• Availability to work a 6x1 schedule (Monday through Saturday)
• 6 hours and 20 minutes per day
• Internet connection with a minimum speed of 100 Mbps and a wired network connection for desktop use
• Clear and objective communication
• Customer service techniques
• Active listening and analysis of customer needs
• Time management and task prioritization
• Proactive attitude and a desire to make a difference
• Ability to work as part of a team and develop creative solutions
• Results-oriented

• Meal allowance
• Medical and dental insurance
• Incentive campaigns and performance bonuses
• Desktop computer provided for home-based work
• Flexible breaks
• Semiannual profit-sharing bonus
• Internet allowance
• Structured development program and career path
• Inclusive and respectful work environment
• Partnership with Sesc
• Life insurance
• Optical reimbursement
• TotalPass
• Transportation allowance
• Pharmacy benefits program
• Discount on the Carrefour card for purchases across the Carrefour network